Overview

Key Responsibilities:

• Act as the primary point of contact for assigned clients, ensuring smooth day-to-day communication and relationship management.
• Understand client business goals, marketing objectives, and brand guidelines to translate them into clear briefs for internal teams.
• Coordinate with internal teams (Strategy, Creative, Performance, Social Media, SEO, Tech) to ensure timely and high-quality campaign execution.
• Manage end-to-end campaign delivery — timelines, deliverables, approvals, and revisions.
• Present plans, reports, and performance updates to clients in a clear, structured, and insight-driven manner.
• Track campaign performance, highlight key insights, and suggest optimizations aligned with client KPIs.
• Handle client feedback, concerns, and escalations professionally while maintaining long-term partnerships.
• Ensure adherence to budgets, scopes of work, and agreed timelines across all projects.
• Identify opportunities for account growth, upselling, and cross-selling additional digital services.
• Maintain accurate documentation, reports, and internal trackers for campaigns, meetings, and client communication.